We believe that a client should not pay for an initial meeting. The meeting serves as a two-way interview to make sure that we are a good fit for each other's needs and also a way for us to get an initial understanding of your project. We can meet clients local to Menlo Park, California in person, and consult with out-of-town clients by Skype or phone. Email us for a free consultation.

After our initial meeting, we generate a detailed, industry-specific questionnaire tailored to your project so that we can understand what you like and don't like in a website, preferred color schemes, your goals in having a site, what differentiates you from your competition, and so on.

Based on your responses to the questionnaire, we provide several possible page designs from which to choose.

Once you choose a template, you provide a list of the pages your site will have and the content (text and photos) to be included on each page. We provide guidance with those decisions if necessary, and our editing staff is available to assist in crafting your content—from a general review to major writing and editing assistance.

We then build your pages and deliver files for a complete website. You either upload the site to your hosting provider, or we can take care of it for you; see website pricing & services.

Since needed changes often become apparent after a site is "live," your design fee includes up to three requests for modifications to the content after delivery of your completed site. We are available to provide ongoing services on an hourly basis (see website pricing & services).

We have worked with several clients whose previous designers left them with a "black box," a website with no documentation on the site or about the hosting, leaving the clients in a bind when updates are needed and the designer has moved on. At the conclusion of each of our projects, we provide written documentation, clearly describing how the site is organized, with a list of photos and scripts used on each page, and other useful details. In addition, we document the underlying code so that every page is "legible."

Although we would like all of our clients to stay with us, we understand that changes occur. If you work with another designer in the future or want to make updates yourself, you can use this documentation as a road map; we firmly believe that the wheel should not be re-invented.